Account and Order Data
VPNIW does not require an email address. Users can create an account with a username and password. Registration details are used to identify accounts, verify logins, and provide subscriptions; an email address is not required to activate the service. If a user voluntarily provides an email address or other contact details in a support ticket, they are used only to handle that inquiry.
This service retains account-related subscription status, data allowances, and order records to deliver subscriptions, reconcile payments, handle payment issues, and process refund requests. Order records include the selected plan, payment method, transaction status, and associated identifiers. Support ticket content helps diagnose issues and document their resolution. Please do not submit passwords, complete subscription links, or sensitive payment credentials.
Anonymous No-Logs Policy
VPNIW follows an anonymous no-logs policy. It does not record which websites users visit through the subscription service, or retain browsing content, destinations, or browsing histories that could be used to reconstruct their activity. Account-level data usage is used to calculate plan allowances and is not linked to specific websites or requests.
During route setup and maintenance, technical status may be processed temporarily to establish the current connection, but it is not retained as a persistent user connection log. This service does not build user connection histories. Route performance is assessed using aggregated status data, not individual browsing trails. Troubleshooting screenshots and client diagnostic information submitted by users are support records and are handled separately from connection logs.
Website Analytics and Local Storage
Website analytics help us understand page visits, referral categories, and entry-point clicks, and identify broken links, reading difficulties, and usability issues. These analytics relate to the marketing website, not network activity through the subscription service, and are not used to build profiles of users' visits to other websites.
Cookies and local storage are used to maintain login sessions and save language preferences and necessary interface settings. Login credentials should be saved only on trusted devices. Users can restrict cookies or clear local storage in their browser settings; doing so may require logging in again or restoring preferences, but it does not automatically delete account or order records. After using a shared device, log out and clear locally stored data.
Payments and Third-Party Processing
VPNIW supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service, and data submitted on its payment page is subject to that service's privacy rules. This service receives the transaction status and associated information needed to confirm an order. Users are not asked to provide payment account passwords to customer support.
Account data is not sold or rented. When data is processed to fulfill an order, provide necessary technical support, or respond to a legally supported request, processing is limited to the relevant purpose and necessary scope. Before leaving VPNIW for a payment page or another third-party page, check the page's source and read its applicable terms.
Data Retention and Deletion
Account data is retained for as long as needed to provide account and subscription services. Order data is retained for the periods required for reconciliation, refunds, dispute resolution, and applicable legal requirements. Support records are kept until an issue and any necessary review are complete. Website analytics are deleted or aggregated once their analysis purpose has been fulfilled. There is no single fixed retention period; retention depends on the purpose of the data.
Users can sign in to the panel and submit a request to access, correct, or delete account data through the support ticket portal. Account ownership must be verified before processing to prevent unauthorized requests. Closing an account may affect subscription delivery. Records that must be retained by law or to resolve an outstanding dispute are restricted to those purposes and are not used for anything else after account closure. The outcome of a deletion request and any reason for retaining data will be explained through the support ticket.
Policy Updates and Questions
Updates to this policy will be published on this page, and the last-updated month will be revised accordingly. Significant changes to processing purposes, data scope, or user rights will be announced on the website or in the user panel. Users can review updates before continuing to use the relevant features.
For questions about data handling, deletion requests, or this policy, submit a support ticket through the user panel. Subscription use and refund rules are covered in the Terms of Service. This page addresses privacy practices and does not replace plan or order terms.